Privacy Policy

Viajes Reysa

Last updated: November 5, 2026

1. Introduction

Viajes Reysa values the trust you place in us when you contact us to request information or book any of our private transfer and tour services. This Privacy Policy describes what personal data we collect through this website (viajesreysa.cl), for what purpose we process it, how we protect it and what rights you have over it.
This policy is governed by Law No. 19.628 on the Protection of Private Life, and has also been prepared taking into account the provisions of Law No. 21.719, which modernizes the personal data protection framework in Chile and will enter fully into force on December 1, 2026, the date on which the new Personal Data Protection Agency will also begin operating.

2. Data controller

The party responsible for processing the personal data collected through this site is:

· Viajes Reysa — Representative: Ángel Reyes
· Business address: Viña del Mar, Valparaíso Region, Chile
· Contact email: contacto@viajesreysa.cl
· Phone / WhatsApp: +56 9 7750 9031

3. What personal data we collect

Through the contact and booking form available on this site, we collect the following data that you voluntarily provide to us:

· Name
· Phone or WhatsApp
· Requested service (for example, transfer, tour or corporate transport)
· Origin and destination of the trip
· Service date and time
· Number of passengers
· Any additional details you include in the message field (for example, flight number or accommodation address)

If you write to us directly by email or WhatsApp, we may also receive your email address and the information you choose to share in that conversation. In addition, like most websites, this site may automatically collect certain technical browsing information (such as browser type, pages visited or IP address) through cookies or web analytics tools, for statistical purposes and to improve the site (see section 9, “Use of cookies”). When you send the booking form, the site takes you to WhatsApp with a message containing the data you entered; sending that message is voluntary and subject to WhatsApp’s terms. To send the form you must tick the box stating that you accept this Policy.

4. What we use your data for

We use the data you provide to us exclusively to:

· Manage your booking or quotation request.
· Contact you to confirm schedules, prices and service details.
· Coordinate the delivery of the contracted service (for example, airport pick-up).
· Answer your inquiries.
· In the case of corporate clients, issue the corresponding invoice when requested.
· Comply with legal or regulatory obligations applicable to our activity, including those required by Decree Law No. 80 on passenger transport.

We do not use your data for purposes other than those indicated, nor do we use it to build automated profiles for unsolicited commercial purposes.

5. Who we share your data with

We do not sell, rent or share your personal data with third parties for commercial or advertising purposes. We may only share specific information with:

· Technology providers that support the operation of the website or the contact form (for example, the hosting provider or the email service), who act under our instructions and may not use your data for their own purposes
· Public authorities, when a legal obligation requires it

6. How long we keep your data

We keep your personal data only for as long as necessary to fulfill the purpose for which it was collected (managing your booking or inquiry), and afterwards for the period required by applicable legal or tax obligations (for example, invoicing records). Once those periods have elapsed, your data is deleted or anonymized from our records.

7. Your rights over your personal data

In accordance with current Chilean legislation, you have the right to:

· Access: know what personal data of yours we hold and how we are using it.
· Rectification: request that we correct inaccurate or outdated data.
· Cancellation (deletion): request the deletion of your data when it is no longer necessary for the purpose for which it was collected.
· Objection: object to us continuing to process your data in certain circumstances.

As of December 1, 2026, with the entry into force of Law No. 21.719, these rights are expanded (“ARCO+” rights), also incorporating the right to data portability, and you will be able to turn to the new Personal Data Protection Agency if you consider that your rights have not been respected.

8. How to exercise your rights

To exercise any of these rights, you can write to us directly at contacto@viajesreysa.cl, stating your name, the right you wish to exercise and the data your request refers to. We will respond to your request within the time limits established by law.

9. Use of cookies

This site may use its own or third-party cookies (for example, statistics tools such as Google Analytics) to understand how visitors use the site and to improve the browsing experience. You can set your browser to reject cookies; however, this may affect some functionality of the site.

10. Information security

We adopt reasonable security measures, both technical and organizational, to protect your personal data against unauthorized access, loss or alteration. However, no data transmission or storage system is 100% infallible, so we cannot guarantee absolute security.

11. Minors

The services offered through this site are intended for people over 18 years of age. We do not knowingly collect personal data from minors without the consent of their parents or guardians. If we become aware that we have received data from a minor without such consent, we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time, especially to adapt it to the entry into force of Law No. 21.719 in December 2026. We will publish any changes on this same page, indicating the date of the last update.

13. Contact

If you have questions about this Privacy Policy or about how we process your personal data, you can write to us at:

· Email: contacto@viajesreysa.cl
· Phone / WhatsApp: +56 9 7750 9031